“I would like to recognize Perrin Renfroe for his approach to the sales/quoting process. We found Perrin to be most personable, professional and timely throughout this process. Our furnace went out during the recent cold weather in February. His timely quote and follow-ups were very helpful. R&R got us on the schedule, so we were back up and running very quickly.”
“I would like to recognize the Brian and Kolter installation team for excellent performance during the installation of my furnace and AC unit. The weather was very cold and snowy, they were very careful to manage going in and out to avoid wet and messy floors. They were most professional in answering my questions and keeping me updated on how it was going. They left the site in very good condition. Thank you, R&R, for keeping skilled and professional people on your team.”
“Randy was top notch in lhis proposed replacement of my older furnace. Brian and his teammate were efficient and professional.”
“My furnace was on its last leg and needed to be replaced! I called last Friday to set up an appraisal appointment, and immediately was set up with sales rep Perrin. I explained what was happening with my current furnace and due to it turning off and on with the cold weather he came out on a SUNDAY! Perrin had a lot of explanations for the replacements and services that would best fit my house! Total time spent going over everything was about an hour!
I did get other bids and made my decision on Wednesday to go with R&R because I liked Perrin presentation and time spent explaining what would best for my house. I was given two furnaces to choose from comfort or performance, which I went with performance! Because I currently had no heat Melissa was able to get me an appointment Thursday for installation ♥️
For installation I had Brian and Colton! They arrived on time and ready to get to work! Oh, let me add they gave ME a box of cookies! They were friendly, funny, and explained everything that was wrong with my old furnace! Because they worked me into their schedule another install guy Bill came to help assist with removal of the old furnace to speed up the project! They cleaned up everything perfectly and spent extra time making sure the heat pressures were right and a good force of heat was coming from the vents! Brain went over the final paper work explaining permits and how to call the city inspector.
My expectation for my services were above and beyond and I’ll definitely have my AC unit replaced this spring with R&R and request Brian and Colton again!”
“Lexie was professional and very helpful when I was having issues with my new construction home”
“Brian and Kolton showed up early Tuesday morning to begin the installation of our new furnace. Both Brian and Kolton were very professional and courteous, I appreciated the way I was kept informed of the progress and the way they were able to answer my questions so I was easily able to understand. Due to a broken foot, I was unable to go down to the basement to see the new furnace so Brian took pictures to show me. The work was done very efficiently and the work area was clean and safe for my family and pets. I am very happy with the whole process.”
“Brian and Kolton did an excellent job replacing our old furnace. Explained everything well and answered all my questions. Friendly and professional.”
“We had a great experience from start to finish. First, Randy was very knowledgeable and explained all our options for replacing our HVAC system very well. This allowed us to get the exact heat pump and furnace we needed with the comfort and features and wanted. Then the installation team lead by Brian was just as outstanding. His team was prompt, professional, and knowledgeable. The end installation looked super. It is apparent that R&R hires/trains high quality people that have the expertise to get the job done right!”
“Randy Haffner was incredibly candid, friendly, and helpful. He worked with me in analyzing whether to repair or replace our 19 year old gas Furnace.
Brian and Kolton did a great job installing the new Carrier Furnace.
The three of them deserve any recognition R and R and give them.
Thank you.
Wells Williams”
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